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Returns Policy

RETURNS POLICY

 

Non-sample returns will only be accepted due to faulty workmanship or material and in their original condition.

It is the buyer's responsibility to inspect the merchandise upon receiving an order. Any defect in terms of the correct style, color, size or must be corrected before any alterations are made to the merchandise. 

Cancelled orders or returns (that are not samples or have defects) will be subject to a 20% restocking fee. 

 

 Goods taken as SAMPLES will be credited providing:

  • The goods are indicated as “samples” on the purchase order or online order.
  • A valid RA number is provided with the return.
  • They are returned within 14 days of the original purchase. If the returns period is expected to be longer than 14 days, an extension can be asked for in writing to your customer care representative.
  • Products can only be returned in the same condition and packaging as when they were purchased, this includes any hangtags that the product may have been supplied with.
  • Any garment that has been washed, dyed or altered will not be accepted as a return
  • If pockets were supplied with garments, they must be returned with the garments.
  • Goods are accompanied by an original (or Copy) of the Tax Invoice.

 


Enjoy samples for 14 days.